Your most commonly asked questions, ANSWERED!

Have a burning question not on this page? Give us a shout @ hey@rebeldaughtercookies.com.

COOKIES + ORDERING.

Q: HOW DOES ORDERING WORK/WHEN DO YOU BAKE?

A: We bake/ship/deliver/are open for pickup and walk-ins on Tuesdays and Fridays only. We operate on a pre-order basis (excluding walk-in cookies at our storefront) and do not take same day orders. This means orders need to be in by 3pm ET on Mondays and Thursdays (the days before we bake).

 

Q: DO MAKE GLUTEN-FREE/LOW SUGAR/VEGAN/NUT-FREE/DAIRY-FREE/PALEO (INSERT SPECIAL DIET HERE) ETC. COOKIES? WILL YOU CONSIDER MAKING THEM?

A: No, sorry! Some of our cookies do not have nuts, however all cookies are made in a kitchen that handles peanuts and tree nuts. The chocolate we use is made on shared equipment. We are not a gluten-free/low sugar cookie company and have no intentions of becoming one. We like our cookies decadent and indulgent-- no compromises!

 

Q: WHY CAN'T I FIND MY FAV COOKIE ON THE MENU? DID YOU DISCONTINUE IT?

A: Since the addition of the Oat of Control to the Crowd Favs menu, we started rotating 1 crowd favorite cookie off the menu each week to keep a rotating menu of 7 crowd favorites every week. The Original and O(M)G will always be on the menu. Don't see your fav? Next week it will rotate back on! The RDC Sampler will now consist of The Original + 5 of the crowd favorites on the current menu on the week you order. The O(M)G is not included in the sampler.

 

Q: HOW BIG ARE YOUR COOKIES?

A: They're huge! Each cookie is weighed to at least 150g/5.3+oz before baking, or about 2-3 average cookies in one-- perfect for slicing + sharing (or not!) ;-)


Q: HOW ARE YOUR COOKIES PACKAGED?

A: 

Delivery + Pickup:

Orders of 4+ cookies are laid out inside a bakery box as if you'd gotten them from any bakery (see website pics). Individual wrapping can be requested at checkout. We include a flavor insert with storage + heating instructions, links to our website, and a plastic knife. Don't need the flavor insert? Check the box at checkout. 

Note: Orders of less than 4 cookies are individually wrapped and placed inside a paper bag.

Shipping:

Cookies are individually wrapped inside cello bags with flavor stickers. We include a card inside the box with storage and heating instructions and links to our website.

 

Q: WILL YOU MAKE SMALLER COOKIES?

A: That's kind of against our religion. Jokes aside, our cookies are purposefully huge and decadent; we love them crispy/chewy outside and gooey inside and we think they're the perfect size for indulging, saving some for later (props)-- or slicing and sharing. ;)

 

Q: DO YOU HAVE NUTRITION FACTS OR MACROS FOR YOUR COOKIES?

A: Our cookies are made with real butter, sugar, flour and gourmet chocolate; they're huge and the best freakin' cookie you'll ever have. In fact, you might say they're "#worthit." Those are your facts. We think you should enjoy every damn bite. 


Q: DO YOU CREATE CUSTOM COOKIE FLAVORS? CAN YOU PUT MY LOGO/ARTWORK ON YOUR COOKIES?

A: Sorry, but we don't have the ability to write or print on our cookies, nor do we create custom flavors; each recipe we create is time consuming and labor/cost intensive to perfect; we don't just throw different toppings or food colorings into our cookies to make them "custom." 

HOWEVER, If you want to customize your cookie packaging for an event, we are happy to leave our flavor sticker off the front to make room for your own custom sticker/artwork, but we do not offer custom stickers. Our ingredient label will still be on the back with the flavor of the cookie. This is the route most clients take.


Q: WHAT'S THE BEST WAY TO WARM UP YOUR COOKIES?

A: From the counter: For a fresh-from-the-oven gooey center, pop them in the microwave for about 10-15 seconds. From the fridge: Same as above but bump it up a few secs. No microwave? No problem. Try 350° for 5 mins.

 

Q: HOW SHOULD I STORE YOUR COOKIES AND HOW LONG DO THEY STAY FRESH?

STORING DIRECTIONS: Our preservative-free cookies ship the day they’re baked so they’re as fresh as possible. Store them in an airtight container or in their individual bags on the counter for up to 10 days (at least!) from shipping date. For the freshest possible cookies, we recommend storing in an airtight container in the refrigerator.

BUT I WANT A SECRET FREEZER STASH: We totally get that. ;) Our cookies freeze beautifully: wrap them in a freezer bag, press out all the air, and freeze for 6+ months.  Thaw on the counter for at least 30 mins before heating.

 

Q: DO YOU HAVE ANY EXTRA COOKIES LYING AROUND THAT I CAN BUY LAST-MINUTE?

A: Yes, now that we have a storefront (21 Isaacs St, Norwalk) we started baking a limited number of extra cookies per batch, Tuesdays and Fridays, 11am-4pm. Because we operate on a preorder basis and bake to order, we only have limited extras until we sell out.  Not only does this mean less waste, but ensures you always get the freshest possible cookies every time you order! 

 

Q: DO YOU OFFER QUANTITY DISCOUNTS?

A: Orders of 24+ cookies receive a 10% discount with the code 24PLUS. For orders of 100+ cookies only, please email us at hey@rebeldaughtercookies.com to place the order. And make sure you sign up for our loyalty rewards program to earn Rebel Daughter "dough" for every purchase made + other easy ways to earn point$!


Q: WHAT ARE LACTATION COOKIES?

A: Lactation cookies are made specifically for nursing mothers using galactagogues (read: foods thought to increase a nursing mother’s milk supply): old fashioned rolled oats, ground flax, and brewer’s yeast. Although we encourage you to do your own research, some women swear by them! Usually, they end up tasting like chalky biscuits, and we wanted to change that—mothers make enough sacrifices already.

And no, if you’re not nursing, eating them will not make you suddenly start producing milk! =) Oats, flax, and brewer’s yeast are all nutritious ingredients and simply good for you, nursing or not. Now we made them taste good, too. They aren't just for new moms; dads, kids and non-moms alike all count our lactation cookies as some of their favs on our menu! If you like oatmeal cookies, don't be shy, give 'em a try!

DELIVERY.


Q: WHERE/WHEN DO YOU DELIVER?

A: We currently deliver on Tuesdays and Fridays. Orders are typically delivered between 12:00-4:30pm. You'll get a text from our website when your order is fulfilled and out for delivery. Our driver will ring/knock to let you know your order has arrived and leave the cookies on your doorstep if there is no answer. We are not responsible for lost/eaten/stolen cookies

  • ORDERS MUST BE PLACED BY 3:00pm ET before the next T/F baking day. There is a $7.50 local delivery per order, which goes directly to our driver. Unlike other mass delivery companies, by employing our own driver, 100% of your delivery fee goes directly to her. Thank you for your support! 
  • Delivery Area Examples: Darien, Fairfield, Georgetown, New Canaan, Norwalk, Stamford, Weston, Westport, Wilton
  • Examples that are UPS Ground shipping: Easton, Danbury, Redding, Ridgefield, Trumbull, Bethel, Milford

Q: HOW ARE DELIVERY COOKIES PACKAGED?

A: Orders of 4+ cookies are laid out inside a bakery box as if you'd gotten them from any bakery (see website pics). Individual wrapping can be requested at checkout. We include a flavor insert with storage + heating instructions, links to our website, and a plastic knife. Don't need the flavor insert? Check the box at checkout. 

Note: Orders of 3 cookies or less are individually wrapped and placed inside a paper bag.

We do not leave cookies inside a bag in addition to their pink boxes. Want to leave a cooler outside for your cookies "just in case" if you're not home? Great idea! Just us know where to leave them in the special instructions.

Q: WHAT IF AN ANIMAL/ETC. EATS THE COOKIES OFF MY PORCH?

A: We are so sorry, but this is outside of our control and we are not liable. Please be reminded that deliveries are made between 12:00pm-4:30pm; you'll receive a fulfillment email when your cookies are on their way to you. If no one can be home at the time of delivery, consider leaving a bug/animal-proof cooler outside for your delivery.

PICKUP.


Q: DO YOU HAVE A STOREFRONT?

A: Yes, we are located at 21 Isaacs Street, Norwalk, CT but we are not your typical retail bakery since we mainly operate on a preorder basis and bake to order. We are open Tuesdays and Fridays 11am-4:00pm for walk-in cookies and preorder pickups! 

Q: WHAT IF I MISS MY PICKUP?

We will send you a reminder text and/or call if it's getting close to pickup time and we haven't heard from you. If you're a no-show, unfortunately your cookies will be donated.

Q: DO YOU HAVE ANY EXTRA COOKIES I COULD BUY FOR PICKUP?

A: Yes, we bake extra cookies per batch for walk-ins but once we sell out, we are done for the day. Send us a DM or email if you want to check inventory before you come!

Q: HOW ARE PICKUP COOKIES PACKAGED?

A: Orders of 4+ cookies are laid out inside a bakery box as if you'd gotten them from any bakery (see website pics). Individual wrapping can be requested at checkout. We include a flavor insert with storage + heating instructions, links to our website, and a plastic knife. Don't need the flavor insert? Check the box at checkout. 

Note: Orders of 3 cookies or less are individually wrapped and placed inside a paper bag.

 

SHIPPING.

Q: IS THERE A MINIMUM ORDER?

A: There is a minimum of 6 cookies per order (max 12 per box) for nationwide shipping only. There is no minimum order for local delivery or pickup!

Q: HOW ARE COOKIES PACKAGED FOR SHIPPING?

A: 

  • COOKIES: Cookies are individually sealed inside cello bags with flavor stickers on the front, surrounded by pink + black crinkle.
    • We do NOT ship with ice packs in summer. Why? In addition to the extra cost we would have to pass on to you, ice packs melt within a few hours; your packages are in transit for day(s). 
    • Melted chocolate in summer? We use big chunks of high quality chocolate bars, not wax-covered chips. Some melted chocolate in transit is to be expected and a reality of shipping cookies across the country made with premium quality chocolate in summer; they can be put into the refrigerator to harden upon receipt.
  • INSERTS: Inside the box we include an insert with heating and storage directions and links to the website where cookie types and ingredients can be found.
  • GIFT NOTES: The gift note is hand-written in silver ink on the INSIDE FOLD-DOWN PANEL of the box itself. 
    • Corporate gifting or bulk orders: Want to include your own note or letterhead inside each box? We'd be glad to! Please email hey@rebeldaughtercookies.com for more info. 

Q: HOW DO THE SHIPPING CHARGES WORK?

A:  There is a flat rate shipping fee for every 6-12 cookies. After that, additional shipping charges apply.

  •     6-12 cookies: 1 RDC box, 1 shipping charge
  •     13-24 cookies: - 2 RDC boxes, 2 shipping charges
  •     25-50 cookies: - 3 RDC boxes, 3 shipping charges OR plain-box discount bulk shipping
  •     51-100 cookies: - 2 plain-box discount bulk shipping

Please note our black logo boxes hold a max of 12 of our large cookies. We ship in as few boxes as possible to save you shipping fees. Example: That means if you order 3 samplers of 6 cookies to the same address, we will package them in 2 boxes: 1 box of 12 and 1 box of 6, instead of 3 boxes.

Q: WHAT IS THE "DISCOUNT BULK SHIPPING" OPTION AT CHECKOUT?

A: Discount bulk shipping means instead of paying for multiple black + white RDC logo boxes, you can opt for us to ship your cookies in a plain, no-frills cardboard shipping box for a more economical alternative. This is a good option if you're shipping a large order of cookies to a workplace, for example, and have no need for fancy, "giftable" packaging. This option will kick in after 25 cookies and up to 100.

Q: I ORDERED TOO SOON/I WANT TO ORDER IN ADVANCE! CAN YOU HOLD MY ORDER AND SHIP IT LATER/ON A CERTAIN DATE/IN TIME FOR A BIRTHDAY/HOLIDAY?

A: Sorry, like all e-commerce companies, we are unable to "hold" orders and ship them later. We also cannot guarantee an order will arrive by a certain date. Orders ship on the next baking date; no exceptions. If you need to cancel your order, no problem-- please email us before 8pm ET the day before the next Tues/Fri baking date at hey@rebeldaughtercookies.com and feel free to place a new order on a date that works better for you. Cancellations past 8pm ET before the next baking date will not be accepted. Thanks for your understanding!

Q: TELL ME MORE ABOUT SHIPPING POLICIES.

A: All packages ship via $10.99 flat rate UPS ground shipping or UPS expedited shipping.

  • We ship a maximum of 12 cookies per box. After 12, additional shipping fees apply for up to 24 and 36 cookies to ship our cookies in our signature black and pink branded Rebel Daughter boxes. After 24 cookies, plain-box, no frills bulk shipping options kick in for up to 100 cookies.
  • UPS only counts business days in their transit times, excluding the day the package is mailed, holidays and weekends.
  • 1-day ground shipping is not overnight shipping. If the package is mailed on a Friday-- in certain, but not all circumstances, the package may arrive on Monday instead of Saturday.
  • Please keep this in mind when placing orders Tuesday-Thursday; they will ship out on Friday!
  • We cannot ship to P.O. Boxes.
  • Packages are delivered and left according to UPS policies. We bear no responsibility for delayed, missing or lost packages. 
  • But sometimes, sh!t happens: If your package is missing/lost/arrives damaged please let us know right away and we will file a claim with UPS and refund or replace the order. If damaged, please take photos of all sides of the box and do not discard the product.

Q: OH NO, MY COOKIES ARE DELAYED. WILL THEY STILL BE FRESH?

A: Our cookies are individually wrapped for freshness and will still be delicious for at least 10 days, as a conservative estimate. We use the highest quality ingredients in our cookies and they are soft-baked, so they stay as fresh as possible when shipped nationally. Of course, we always want our customers to experience our cookies as fresh as possible. But if your package is delayed, don't worry! =)

CATERING + CORPORATE ORDERS

Send us an email at hey@rebeldaughtercookies.com and let us know, to start:

- How many cookies you think you'll need (100+ cookies is considered bulk; otherwise please place your order on our website!)

- Which flavors would you like? (Sorry, specials are not available for bulk orders.)

- The date and time you need them.

- Individually wrapped, boxed (or individually wrapped inside a pink box with bow) or shipped?

THANKS! We look forward to working with you!!

-RDC <3